Return and Shipping Policy – Sri Lanka

Lush (“we” and “us”) is the operator of (https://www.lush.lk) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

   Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
   fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

   Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
   This price will be the final price for shipping cost to the customer.

3. Returns

   3.1 Return Due To Change Of Mind

   Lush will happily accept returns due to change of mind as long as a request to return is received by us within 4 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
   Return shipping will be paid at the customers expense.
   .
   Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed through email.

4.Delivery Terms

1. 4.1 Transit Time Domestically
   In general, domestic shipments are in transit for 7 days

   5.Customer service

   For all customer service enquiries, please phone us at +94 76 638 1813